Connecticut General Life Insurance Company Cigna Phone Number and Contact Details

Connecticut General Life Insurance Company Cigna Phone Number and Contact Details

The Connecticut General Life Insurance Company, now part of Cigna, remains a major player in group and individual life insurance. Whether you need to make a premium payment, file a claim, or update a policy, the right contact channel can save time. This guide covers the primary phone numbers, mailing addresses, and digital options for reaching Connecticut General Life Insurance Company Cigna support.

Primary Phone Numbers for Policyholders

The main customer service line for Connecticut General Life Insurance Company Cigna is 1-800-997-8441. This number routes callers to the appropriate department for billing, policy administration, and general questions. For death claims and urgent benefits processing, the dedicated claims phone number is 1-800-638-8241. If you preferTTY/TDD services, Cigna offers a relay line at 711 or 1-800-841-9540.

Mailing Addresses for Payments and Correspondence

Addresses differ depending on the service you need. For premium payments and policy-related mail, send correspondence to:

• Connecticut General Life Insurance Company c/o Policy Services
• P.O. Box 17166, Hartford, CT 06117

Claims and benefits mailings should go to:

• Connecticut General Life Insurance Company c/o Claims Department
• One Cigna Way, Hartford, CT 06117

Online and Digital Contact Options

Policyholders can manage most tasks through the Cigna official website at cigna.com. The login portal allows you to view policy details, change beneficiaries, and submit claim forms electronically. For faster service, the Cigna mobile app provides access to the same tools on a phone or tablet. If you cannot reach a representative by phone, the online contact form at cigna.com/contact can route your inquiry to the correct team.

What to Have Ready Before Calling

When you call the Connecticut General Life Insurance Company Cigna phone number, having your policy number, Social Security number, and group certificate ID (if applicable) on hand helps agents verify your identity quickly. If you are calling about a claim, gather the date of death, cause of death, and the policyholder's full legal name. Keeping these details ready reduces wait times and prevents follow-up calls.

Hours of Availability and Wait Times

Standard customer service hours are typically Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time, though hours may vary by department. Claims lines are generally available 24 hours a day, seven days a week. Outside of peak hours, such as early morning or late evening, wait times tend to be shorter. If you reach a busy signal, the callback option on the automated system can save time.

Other Ways to Reach Connecticut General

In addition to the phone numbers listed above, you can contact Cigna for group benefits through your employer's HR department, which often handles initial enrollment and changes. For retirees covered under a Connecticut General plan, the Cigna retirement services team manages benefit questions and can provide the specific phone number for your plan type.