The Connecticut Workers' Compensation Commission can be reached at 860-424-3000. This main line operates Monday through Friday, 8:30 a.m. to 5:00 p.m., providing access to claims assistance, employer resources, and general inquiries. Callers are routed to the appropriate division—Claims, Employer Services, or Legal Services—based on the nature of their question, ensuring efficient resolution without unnecessary transfers.
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Primary Contact Numbers
Below are the most frequently used phone lines for the Commission. All numbers are toll‑free within Connecticut.
- Main Switchboard: 860‑424‑3000
- Claims Division: 860‑424‑3001
- Employer Services: 860‑424‑3002
- Legal Services: 860‑424‑3003
Hours of Operation
The Commission's phone lines follow a standard business schedule. Exceptions occur on state holidays, when the lines may be closed or redirected to voicemail.
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 8:30 a.m. | 5:00 p.m. |
| Tuesday | 8:30 a.m. | 5:00 p.m. |
| Wednesday | 8:30 a.m. | 5:00 p.m. |
| Thursday | 8:30 a.m. | 5:00 p.m. |
| Friday | 8:30 a.m. | 5:00 p.m. |
Alternative Contact Methods
If you cannot reach a representative by phone, the Commission offers email support and an online portal for case tracking.
- Email: info@ctworkerscomp.gov
- Online Portal: ctworkerscomp.gov/portal (requires login)
When to Call
Use the main number for general questions, but direct calls to the specialized lines for faster service:
- Claims inquiries: filing status, medical reports, or benefit calculations.
- Employer services: reporting new injuries, obtaining employer guides, or updating payroll information.
- Legal services: questions about appeals, hearings, or legal representation.
Tips for Efficient Calls
To minimize wait time, have the following information ready:
- Employee or employer identification number
- Date of injury and claim number (if applicable)
- Brief description of the issue you need resolved
Calling early in the morning, before 10 a.m., often results in shorter queues. If you encounter a busy signal, using the online portal for status checks can save time.
Location and In‑Person Services
The Commission's headquarters are at 1005 Washington Avenue, Hartford, CT 06106. In‑person appointments require a scheduled call through the main line to confirm availability.