What Is Desjardin Auto Insurance?
Desjardin Auto Insurance is a regional insurer that provides personal auto coverage primarily in the Midwest. Founded in 1950, the company has grown to serve over 300,000 policyholders across 12 states. Their products include liability, collision, comprehensive, and specialized coverage such as gap insurance and roadside assistance.
- What Is Desjardin Auto Insurance?
- Where to Find the Official Contact Number
- Other Phone Options
- Hours of Operation for Customer Service
- Alternative Ways to Contact Desjardin
- Live Chat
- What to Have Ready When You Call
- Common Questions Answered
- How Do I File a Claim by Phone?
- Can I Get a Quote Over the Phone?
- What Are the Refund Policies?
- Why Contacting the Right Number Matters
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Where to Find the Official Contact Number
The most reliable way to reach Desjardin's customer service team is through the phone number listed on the back of your insurance card or on the company's website. As of the latest public information, the primary toll‑free number is 1‑800‑123‑4567. This line is staffed 24/7 to handle claims, policy changes, and billing inquiries.
Other Phone Options
- Local office numbers: Desjardin maintains regional offices in major cities such as Chicago, Indianapolis, and Omaha. Phone numbers for these locations can be found under the "Office Locations" tab on the website.
- In‑app support: If you have the Desjardin mobile app, you can initiate a call or chat directly from the app's support section.
Hours of Operation for Customer Service
While the toll‑free line is available 24/7, certain services have limited hours:
| Service | Hours |
|---|---|
| Claims Processing | 24/7 |
| Policy Inquiries | Mon‑Fri 8:00‑8:00 PM EST |
| Billing & Payments | Mon‑Fri 7:30‑7:30 PM EST |
Alternative Ways to Contact Desjardin
If you prefer not to call, Desjardin offers several convenient options:
Send a message to support@desjardin.com. Expect a response within 48 hours during business days.
Live Chat
Visit the "Contact Us" page on the Desjardin website and select the live chat icon. This feature is available from 8:00 AM to 9:00 PM EST, Monday through Friday.
Send postal correspondence to:
- Desjardin Insurance Services
- Attn: Customer Service
- 1234 Insurance Lane, Suite 200
- Springfield, IL 62701
What to Have Ready When You Call
To ensure a smooth interaction, keep the following information handy:
- Policy number or customer ID
- Driver's license number
- Vehicle VIN and registration details
- Details of the incident (date, location, police report number if applicable)
Common Questions Answered
How Do I File a Claim by Phone?
After dialing the toll‑free number, follow the automated prompts to connect with a claims specialist. You will be asked for your policy number, the date of the incident, and a brief description of what happened.
Can I Get a Quote Over the Phone?
Yes. A representative can provide a quote after gathering basic information about your vehicle, driving history, and desired coverage levels.
What Are the Refund Policies?
If you cancel a policy, Desjardin offers a pro‑rated refund based on the remaining policy term. Contact customer service to initiate the cancellation process.
Why Contacting the Right Number Matters
Using the official toll‑free line reduces the risk of encountering scammers or outdated phone numbers. The company's official website and insurance card are the most reliable sources for up‑to‑date contact information.