First Colony Life Insurance Company Contact Information: Phone, Email, and Addresses

Direct Answer: How to Reach First Colony Life Insurance Company

First Colony Life Insurance Company can be contacted through several official channels. For immediate assistance, call the main customer service line at 1‑800‑721‑8500 (Monday‑Friday, 8 am‑8 pm EST). For written inquiries, use the email address service@firstcolony.com. The corporate mailing address is First Colony Life Insurance Company, 1 First Colony Way, Greensboro, NC 27409. These details are current as of 2024 and are provided by the company's official website and filings.

Why Accurate Contact Information Matters

Having reliable contact details ensures policyholders can quickly resolve claims, update personal information, or ask policy‑related questions. Incorrect or outdated contact data can lead to delays, missed payments, and frustration, especially during emergencies.

Official Phone Numbers

First Colony maintains a small set of dedicated phone lines for specific needs. Below is a concise table of the most frequently used numbers.

Email and Online Messaging

First Colony encourages email for non‑urgent matters. The primary inbox is monitored during business hours, and a response is typically provided within 1‑2 business days.

• Email address: service@firstcolony.com
• Secure portal messaging: Log in to the Customer Portal to send encrypted messages directly to your account representative.

Mailing and Physical Addresses

Physical mail should be sent to the corporate headquarters. For policy documents, premium payments, or legal notices, use the address below.

First Colony Life Insurance Company1 First Colony WayGreensboro, NC 27409USA

Regional Offices (for in‑person assistance)

First Colony operates regional service centers that handle localized queries. While most services are centralized, the following locations can receive walk‑in visitors by appointment.

• Greensboro Service Center – 1 First Colony Way, Greensboro, NC
• Atlanta Service Center – 1234 Peachtree Rd NE, Atlanta, GA 30309

Customer Service Hours and Holiday Schedule

Standard hours are Monday through Friday, 8 am‑8 pm EST. The company observes major U.S. holidays; on those days the phone lines are closed, but email and the online portal remain accessible.

How to Verify Contact Details

Because contact information can change, always verify using one of these trusted sources:

• First Colony's official website – /contact
• Annual statements or policy documents
• State insurance regulator filings (NC Department of Insurance)

Frequently Asked Questions

What if I need to report a claim after hours?

Use the online claims portal available 24/7 at /claims. You can also leave a voicemail at 1‑800‑721‑8500; an agent will return the call on the next business day.

Can I change my beneficiary online?

Yes. Log in to the Customer Portal, navigate to "Policy Management," and follow the "Beneficiary Update" workflow.

Is there a fax number for document submission?

First Colony no longer accepts faxed documents for security reasons. Upload files securely through the portal instead.

Summary of Key Contact Points

Keeping this quick reference handy ensures you can reach First Colony when you need to:

• Phone (general): 1‑800‑721‑8500
• Email: service@firstcolony.com
• Mail: 1 First Colony Way, Greensboro, NC 27409
• Online portal: https://www.firstcolony.com/portal