How to Access Your ICICI Prudential Life Insurance Account via PACE

Direct login steps for PACE

Visit the official PACE portal at pace.iciciprulife.com, enter your registered mobile number or policy ID, and submit the OTP sent to your phone. After OTP verification, set a password if prompted, then click 'Sign In' to reach your dashboard.

What to verify before you start

Ensure your policy is active, your mobile number is up‑to‑date in the insurer's records, and you have a stable internet connection. If you have multiple policies, note the exact policy number to avoid mismatches during authentication.

Troubleshooting common login issues

If the OTP does not arrive, request a resend after waiting 60 seconds; check that your device's SMS service is functional and that you have not blocked numbers from ICICI Prudential. For password‑related errors, use the 'Forgot Password' link to reset via a secure email link or another OTP cycle.

Security best practices

Enable two‑factor authentication (2FA) if offered, and always log out after each session, especially on shared devices. Avoid saving passwords in browsers; instead, use a reputable password manager. Regularly review login activity in the 'Security' tab to spot unauthorized access.

Alternative access routes

Beyond the web portal, the ICICI Prudential Life mobile app provides the same login flow with biometric options (fingerprint or face ID) for supported devices. The app syncs with PACE, so any changes to credentials apply universally.

When to contact support

Reach out to customer care at 1800‑425‑0000 or use the chat widget on the PACE site if you encounter persistent OTP failures, locked accounts, or discrepancies in policy information. Provide your policy ID and a registered email address for faster verification.

Comparison of login methods