How to Access Your MoreThan Life Insurance Account

Direct login steps

Visit the official MoreThan website, click the "Login" button at the top right, then enter your registered email address and password. If you have set up multi‑factor authentication, follow the prompt to enter the code sent to your phone or email. Once authenticated, you are taken to the dashboard where you can view policy details, make payments, and update personal information.

Recovering a forgotten password

On the login page, select "Forgot Password?" and provide the email linked to your account. MoreThan will email a secure link that expires after 24 hours. Click the link, create a new password that meets the complexity requirements (minimum eight characters, at least one uppercase letter, one number, and one special character), and confirm the change.

Creating a new online account

If you have never logged in before, you must first register. Click "Create Account," then supply your policy number, email, and a password. An activation code will be sent to your email; entering it completes the registration. After activation, you can log in using the steps above.

Troubleshooting common login problems

• Incorrect credentials – double‑check spelling, case sensitivity, and ensure you are using the email address tied to the policy.• Account locked – after five failed attempts the system locks the account for security. Use the "Unlock Account" link in the password‑reset email or contact support.• Browser issues – clear cache and cookies, or try a different browser. Mobile app login follows the same credentials but may require the latest app version.

Managing policies after login

Once inside the portal, you can:

• View current coverage, beneficiaries, and premium due dates.
• Make one‑time or recurring premium payments via credit card, ACH, or bank transfer.
• Download policy documents and statements as PDFs.
• Update contact information, add or remove beneficiaries, and request policy changes.

Contact options for login assistance

If online steps fail, MoreThan offers phone support (1‑800‑555‑1234, 8 am‑8 pm ET), live chat on the website, and email support through the "Contact Us" form. Provide your policy number and a brief description of the issue to expedite resolution.

Security best practices

Keep your password unique and change it periodically. Enable multi‑factor authentication if available, and never share login details. Regularly review account activity for unauthorized changes and report any suspicious behavior immediately.