How to Add a Beneficiary to Your Aviva Life Insurance Policy in the UK

Direct ways to add a beneficiary

Log in to your Aviva online account, navigate to the policy details, and select "Manage beneficiaries." Enter the new person's full name, relationship, and percentage share, then confirm the change. Alternatively, call Aviva's customer service at 0800 800 3000 and provide the same details to a representative, or complete a paper "Beneficiary Change Form" and mail it to Aviva's address.

Information you'll need

Full legal name, date of birth, and National Insurance number of the beneficiary; the percentage of the payout they should receive; and any relevant contact details for confirmation.

When changes take effect

Online updates are usually processed within 24‑48 hours. Phone or mail requests may take up to two weeks, depending on verification requirements. Keep a copy of the confirmation for your records.

Special situations

If you want to add a contingent beneficiary (a backup), specify the order of priority on the form or online screen. For joint policies, both owners must approve the change, either jointly online or by signing the paper form.

Common pitfalls to avoid

• Leaving the total percentage below 100 % – Aviva will reject the submission.
• Using nicknames or incomplete names – these can cause delays.
• Failing to update the beneficiary after major life events (marriage, divorce, birth).

Summary table