Immediate Steps to Cancel
Contact the insurer's customer service via phone or the official app, request a cancellation, and obtain a reference number. Provide your policy number, personal ID, and a signed cancellation form if asked.
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Required Documentation
Prepare a copy of the policy document, a government‑issued ID, the original premium receipt, and a written request stating your intent to cancel. Some channels accept a scanned PDF, while others need a physical signature.
Notice Period and Refund Calculation
Most policies impose a 15‑day cooling‑off period; cancellations after this may incur a surrender charge. The refund equals the paid premiums minus any applicable fees and the proportionate cost of coverage already provided.
Refund Methods
Refunds are typically credited to the bank account linked to the policy or issued as a cheque. Confirm the preferred method during the call to avoid delays.
Common Pitfalls to Avoid
Do not rely on email alone unless you receive a confirmation with a reference number. Keep a copy of all communications, and follow up if the refund is not received within the promised timeframe.
Summary Table
| Action | What You Need | Typical Timeline |
|---|---|---|
| Request cancellation | Policy number, ID, signed form | Same day (phone/app) |
| Submit documents | Scanned copies or originals | 1‑2 business days |
| Refund processing | Bank details or address for cheque | 7‑14 days |