Log into Nationwide's Online Portal
Navigate to nationwide.com and click the login button. Enter your username and password to access your policy dashboard. If you haven't registered yet, use the "Register" link to create an account using your policy number.
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Locate the Billing or Payment Settings
Once logged in, find the section labeled Billing or Payment Options. This is typically located in the main navigation or under a tab called My Account. Click the link to view current payment methods.
Find the Auto‑Pay Entry
In the payment list, identify the entry marked "Auto‑Pay" or "Automatic Payment." It will show the bank account or card information used for recurring deposits. Click on the action button next to it—often labeled Manage or Change.
Disable Auto‑Pay
On the management page, select the option to Turn Off Auto‑Pay or Cancel Automatic Payment. Confirm the choice when prompted. Nationwide may ask you to provide a reason; you can leave it blank if the form allows.
Verify the Cancellation
After disabling, return to the billing overview to ensure the auto‑pay status shows as Off or Cancelled. If the status remains unchanged, log out and log back in or contact Nationwide support for assistance.
Alternative Contact Methods
If you prefer not to use the online portal, call Nationwide's customer service at the number listed on your insurance card or on the website. Provide your policy number, request auto‑pay cancellation, and ask for a confirmation email or text. Keep a record of the representative's name and the reference number given.
What to Do with Your Payment Method
Disabling auto‑pay does not automatically delete your stored bank or card information. To remove it, navigate back to the payment method page and choose the Delete option for the relevant account. Confirm the deletion to prevent future unauthorized access.
Check Your Bank Statements
After cancellation, monitor your bank or credit‑card statements for any unexpected withdrawals. If a payment still appears, contact Nationwide immediately to resolve the issue.