How to Change Your Mobile Number for ICICI Prudential Life Insurance

Why Updating Your Mobile Number Matters

Keeping your contact details up to date ensures you receive policy notifications, premium reminders, and important claims information without delay. ICICI Prudential Life Insurance requires a current mobile number for secure authentication and communication.

Pre‑Update Checklist

Before you begin, gather:

• Valid ID proof (Aadhaar, PAN, Voter ID)
• Current policy number or customer ID
• Access to the old mobile number (for OTP verification)

Method 1: Updating via the ICICI Prudential Mobile App

Step‑by‑Step

1. Open the ICICI Prudential Life Insurance app and log in.

2. Tap the menu icon and select Profile or Account Settings.

3. Choose Update Mobile Number and enter the new 10‑digit number.

4. The app will send an OTP to the old mobile number. Enter it to verify ownership.

5. After successful verification, the new number is saved. You will receive a confirmation SMS on the updated number.

Method 2: Using the Online Portal

Procedure

1. Visit ICICI Prudential's official website and log in to your account.

2. Navigate to the My Policies section.

3. Select the policy for which you want to change the mobile number.

4. Click on Update Contact Details and fill in the new mobile number.

5. An OTP will be sent to the existing mobile number. Enter it to confirm the change.

6. A confirmation email and SMS will be dispatched to the new number.

Method 3: Contacting Customer Support

Phone Support

Call the ICICI Prudential Life Insurance customer helpline at 1800 103 1234 (toll‑free) or +91-22-2671 7000 for international callers.

Provide your policy number, old mobile number, and the new number. The agent will verify your identity using ID proof and update the record.

Email Support

Send an email to customersupport@iciciprudential.com with the subject "Change Mobile Number – [Policy No]". Attach a scanned copy of your ID proof and the new number.

Common Issues & Troubleshooting

• OTP Not Received: Verify the old mobile number is active and has service. Retry after 5 minutes.

• Login Problems: If you cannot log in, reset your password via the "Forgot Password" link and then proceed with the mobile update.

• Duplicate Numbers: The new number must not be already associated with another policy under the same name.

Security Tips

• Never share your OTP or PIN with anyone.

• Use a secure Wi‑Fi connection when updating sensitive information.

• Verify that the website URL starts with https://www.iciciprudential.com before entering any details.

FAQ – Quick Answers

• How long does the update take? Usually within 24 hours, but confirmation may appear instantly on the app.
• Can I change the number for multiple policies? Yes, but you may need to update each policy separately.
• Will I lose any policy benefits? No, the change only affects contact information.

Conclusion

Updating your mobile number with ICICI Prudential Life Insurance is straightforward, whether through the app, online portal, or customer support. Keeping your contact details current ensures you stay informed about policy status, premium dues, and any important updates.