How to Check the Status of a New York Workers' Compensation Claim

Online portal access

New York State's Workers' Compensation Board (WCB) provides an online portal called e-Claims. After creating an account with your claim number, you can view real‑time status, payment history, and any pending documents. The dashboard flags actions needed, such as missing medical reports or employer responses, so you know exactly where the claim stands.

Phone verification

Call the WCB Claims Services Center at 1‑800‑724‑0955. Have your claim number, employer name, and injury date ready. The representative will confirm the current processing stage—whether it's under review, awaiting medical evidence, or ready for payment—and can explain any holds that may delay resolution.

In‑person inquiry

Visit a local WCB office or the New York State Department of Labor's Workers' Compensation Division. Bring identification, the claim number, and any recent correspondence. Staff can pull the file, show you the latest notes, and, if needed, schedule a meeting with a claims adjuster.

Understanding common status codes

The WCB uses standardized codes that indicate the claim's progress:

• Submitted – Claim received, awaiting initial review.
• Under Review – Adjuster is evaluating medical and wage information.
• Pending Medical – Additional doctor's reports or examinations are required.
• Approved – Benefits authorized; payment schedule will be set.
• Denied – Claim rejected; you will receive the reason and appeal instructions.

When to follow up

If the status has not changed for more than 30 days, or if a "Pending Medical" code appears without a clear deadline, contact the WCB promptly. Delays often stem from missing paperwork, so confirming receipt of each document can prevent unnecessary hold‑ups.

Appeals and further action

Should the claim be denied or you disagree with a payment decision, you can request a hearing within 30 days of the notice. The hearing request is filed through the same online portal or by mailing a written appeal to the WCB Office of Appeals. Keep copies of all communications, as they become part of the official record.

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