Where to Start: The New Hampshire Workers' Compensation Board
The New Hampshire Workers' Compensation Board (WCB) manages all state‑sponsored claims. The Board's website hosts the primary tools for tracking a claim, whether you're a worker, employer, or legal representative.
- Where to Start: The New Hampshire Workers' Compensation Board
- Accessing the Online Portal
- Using the Mobile App
- Telephone and In‑Person Options
- Phone Inquiry
- Office Visit
- Key Documents to Have on Hand
- Typical Timeline for Claim Processing
- What to Do If Your Claim Is Stuck
- Appealing a Decision
- Staying Informed Through the Board's Resources
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Accessing the Online Portal
Navigate to the WCB's official site and click "Claim Status" under the "Workers' Compensation" menu. You'll be prompted to enter your claim number, which appears on any correspondence from the Board or your employer's benefits administrator.
If you do not yet have a claim number, select "Create a Claim" to initiate the process. Once logged in, the dashboard displays:
- Claim filing date
- Current decision status (e.g., "Pending," "Approved," "Denied")
- Assigned benefits administrator
- Upcoming scheduled medical appointments or hearings
Using the Mobile App
The WCB offers a free mobile app for iOS and Android. After downloading, sign in with the same credentials used on the website. The app mirrors the portal's functionality and sends push notifications when a decision is made or a document is uploaded.
Telephone and In‑Person Options
Some claimants prefer direct contact, especially if they have questions about documentation or appeal rights.
Phone Inquiry
Call the WCB's Customer Service line at 1‑800‑225‑2225 (toll‑free) during business hours. Have your claim number ready; the representative will verify your identity and provide the latest status update.
Office Visit
For in‑person assistance, visit a local WCB office. Addresses and hours are listed on the website's "Locations" page. Bring copies of all claim-related paperwork and a valid ID.
Key Documents to Have on Hand
Whether checking online or speaking with a representative, certain documents help expedite the process:
| Document | Purpose |
|---|---|
| Claim number | Primary identifier for online searches |
| Medical records | Support injury details and recovery progress |
| Employer's benefit statement | Confirms claim filing and payment history |
| Correspondence from the Board | Notifies decisions or requests for additional info |
Typical Timeline for Claim Processing
Understanding the usual time frames can help set expectations:
- Initial claim filing: 10–14 days to receive a claim number
- First medical assessment: 30–60 days after filing
- Decision on benefits: 90–120 days, depending on complexity
- Appeals: 45 days from the decision date to file an appeal
What to Do If Your Claim Is Stuck
Delays can occur for various reasons, such as missing documentation, medical complications, or administrative backlog. If you notice no progress for more than the typical 90–120 day window, take these steps:
Appealing a Decision
If the Board denies your claim or offers an insufficient benefits amount, you can file an appeal. The deadline is 45 days from the date of the decision letter. Use the online portal to submit appeal forms and supporting evidence. The Board's Appeal Division will review your case and schedule a hearing if necessary.
Staying Informed Through the Board's Resources
The WCB provides educational materials, FAQs, and a dedicated helpline. Bookmark the resources page for quick access to guides on medical treatment, return‑to‑work programs, and rights after an injury.