Locate Your Claim Information
Before you can check a claim's progress, you need the claim number or the claimant's Social Security number. The claim number is usually found on the notice of award, denial letter, or any correspondence from the Workers' Compensation Board (WCB). If you only have the claimant's SSN, you can still search, but be prepared to provide additional verification.
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Use the WCB Online Portal
The New Hampshire Workers' Compensation Board offers a secure online portal where claimants and employers can view status updates, medical orders, and payment history. To access the portal:
- Navigate to www.wcb.nh.gov
- Click "Claimant Portal" or "Employer Portal" depending on your role.
- Enter your claim number or SSN and a password or security code sent to your registered email.
Once logged in, the dashboard displays the current status (e.g., "Under Review," "Approved," "Pending Medical Evaluation"). You can also download PDFs of any orders or notices.
Call the Workers' Compensation Board
If you prefer phone support or cannot access the portal, call the WCB at 603‑552‑1333. The toll‑free number is available Monday through Friday, 8:00 a.m. to 5:00 p.m. When calling, have your claim number and personal identification ready. The representative will provide:
- Current claim status and next steps.
- Estimated timelines for medical evaluations or hearings.
- Information on how to appeal a denial if applicable.
Check with Your Employer's Claims Administrator
Many employers maintain a dedicated claims administrator or insurance carrier representative. These contacts can offer real‑time updates and clarify any employer‑specific requirements. If your employer's policy is managed by a third‑party insurer, they may provide a separate online portal or customer service line.
Understand Common Delays and What to Do
Claims can stall at several points: medical evaluations, board reviews, or appeals. If you notice a prolonged pause (more than 30 days without new information), contact the WCB or your insurer. Document all communications, and keep copies of medical reports and correspondence.
Typical Timeline Overview
| Stage | Expected Duration |
|---|---|
| Initial Filing | Within 10 days of injury |
| Medical Evaluation | 5–15 days after claim submission |
| Board Review | 30–45 days after evaluation |
| Payment Decision | Within 5 business days of review |
What to Do If You Don't Receive an Update
Persistence is key. If you have waited more than 45 days without any status change, file a formal request for an update with the WCB. Include your claim number, contact details, and a brief description of the issue. The Board is required to respond within 10 business days.