Understanding the Claim Process
When a Woodmen of the World (WOW) policyholder passes away, beneficiaries must submit a claim to receive the death benefit. The process begins with the claim form, a standardized document that collects essential information about the deceased, the claimant, and the policy. Completing the form accurately speeds payment and reduces the chance of delays caused by missing or incorrect data.
- Understanding the Claim Process
- Key Documents to Gather
- Step‑by‑Step Completion Guide
- 1. Identify the Correct Form
- 2. Fill in the Insured's Information
- 3. Provide Claimant Details
- 4. Attach Required Attachments
- 5. Sign and Date
- 6. Submit the Package
- Typical Timelines and What to Expect
- Common Errors and How to Avoid Them
- Contact Options for Assistance
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Key Documents to Gather
Before opening the claim form, assemble these items:
- Original or certified copy of the death certificate.
- Woodmen of the World life insurance policy (or a copy showing the policy number).
- Valid government‑issued photo ID for the claimant.
- Proof of relationship to the insured (marriage certificate, birth certificate, or court order).
- Any additional forms requested by WOW, such as a settlement worksheet for joint or second‑to‑die policies.
Step‑by‑Step Completion Guide
1. Identify the Correct Form
WOW provides a standard "Claim Form – Death Benefit" for most individual policies. Joint, survivorship, or group policies may have a separate version; verify the form number on the policy document.
2. Fill in the Insured's Information
Enter the full legal name, date of birth, Social Security number, and policy number exactly as they appear on the policy. Any typo can trigger a request for clarification.
3. Provide Claimant Details
List the claimant's name, address, phone number, and relationship to the insured. If multiple beneficiaries are listed, each must complete a separate form unless the policy specifies a joint claim.
4. Attach Required Attachments
Attach the death certificate (original or certified copy) and any proof of relationship. For minor beneficiaries, include a court‑appointed guardian's consent.
5. Sign and Date
The claimant must sign the form in the presence of a notary public if the policy requires notarization. Some states or policy riders mandate notarization to validate the claim.
6. Submit the Package
Send the completed form and all attachments to the address listed on the form's instructions. Certified mail or a tracked courier is recommended to confirm receipt.
Typical Timelines and What to Expect
Woodmen of the World aims to process straightforward claims within 15‑30 days after receiving a complete package. Complex claims—such as those involving multiple beneficiaries, disputed relationships, or missing documents—can take 45‑60 days. WOW will contact the claimant if additional information is needed; responding promptly helps keep the timeline on track.
Common Errors and How to Avoid Them
- Missing Signature: An unsigned form is returned automatically.
- Incorrect Policy Number: Double‑check the number on the policy document; a single digit error can cause a hold.
- Unclear Attachments: Use legible, high‑resolution copies; blurry death certificates often result in a request for a new copy.
- Failure to Notarize: Review the policy's state‑specific requirements; notarization is not optional where required.
Contact Options for Assistance
If questions arise, Woodmen of the World offers several support channels:
| Channel | Details | Hours |
|---|---|---|
| Member Services Phone | 1‑800‑555‑WOOD | Mon‑Fri 8 am‑8 pm CT |
| Claims Email | claims@woodmen.org | 24/7 inbox |
| Online Portal | Secure login to upload documents | Always available |
Using the portal can reduce mailing time and provides a tracking log of submitted items.