How to Contact LV= (Liverpool Victoria) for Life Insurance Queries

Direct phone lines for LV= life insurance

LV= offers dedicated numbers for policyholders. Call 0800 800 8000 for general enquiries, 0800 800 8001 for claims, and 0800 800 8002 for policy changes. Calls are free from UK landlines and mobiles, and the service operates Monday‑Friday 8 am‑8 pm, Saturday 9 am‑5 pm.

Email and online messaging

Secure email can be sent through the LV= member portal. After logging in, select "Contact us" and choose the "Life Insurance" category. For non‑members, the web form at https://www.lv.com/contact‑us routes messages to the life insurance team, typically responding within 48 hours.

Member portal and mobile app

The LV= portal (myLV) lets you view policy details, submit a claim, and request a policy amendment without calling. The accompanying app, available on iOS and Android, mirrors these functions and includes push notifications for claim status updates.

Postal address for written correspondence

Send letters to:

LV= Life InsuranceCustomer Services DepartmentPO Box 12345ManchesterM1 2AB

Include your policy number and a clear description of your request to avoid delays.

Typical response times and what to expect

Phone calls are answered immediately during opening hours. Email and portal messages are usually answered within two business days. Claims processing times vary: simple claims (e.g., terminal illness) can be settled in 5‑10 working days, while more complex cases may take up to six weeks.

Frequently asked questions

• What information do I need when calling? Have your policy number, personal details, and any claim reference ready.
• Can I change my beneficiary online? Yes, the portal allows you to update beneficiaries instantly, though a verification step may be required.
• Is there a dedicated line for international callers? Use +44 161 123 4567; charges may apply.

Comparison of contact methods