How to File a Change of Funeral Home Claim Form with American Memorial Life Insurance

What Is the Change of Funeral Home Claim Form?

The change of funeral home claim form is a document that allows a beneficiary to request that a different funeral home be used for the burial or cremation of a deceased policyholder. American Memorial Life Insurance requires this form when the originally contracted funeral home is not available or when the beneficiary prefers another provider.

When Do You Need to Use This Form?

Typical scenarios include:

• The original funeral home cancels or is unavailable.
• The beneficiary chooses a home that offers better services or is closer to family.
• Insurance policy terms specify a change is allowed under certain conditions.

Who Can Submit the Form?

Generally, the named beneficiary or a legally authorized representative (e.g., executor, administrator) may submit the form on behalf of the deceased.

Required Information and Documentation

Before you fill out the form, gather the following:

• Death certificate (original or certified copy).
• Original policy number and death benefit statement.
• Contact details of the new funeral home (name, address, phone).
• Proof of contract or agreement with the new funeral home (if applicable).

Step‑by‑Step Filing Process

1. Obtain the Form

Download the form from the American Memorial Life Insurance website or request it by calling their claims department.

2. Complete the Form

Fill in all required fields: policyholder's name, date of death, policy number, and details of the new funeral home. Sign and date the form.

3. Attach Supporting Documents

Include the death certificate, proof of contract with the new funeral home, and any other requested documents.

4. Submit the Package

Mail or fax the completed form and attachments to the claims address listed on the form. Keep copies for your records.

5. Follow Up

American Memorial will review the submission. Expect a response within 7–10 business days. If additional information is needed, they will contact you.

Common Questions Answered

Is a new funeral home always approved?

No. Approval depends on policy terms and the insurer's criteria. The insurer may require that the new funeral home meet certain standards.

What if the new funeral home is outside the insurer's network?

Approval is still possible, but the insurer may adjust the benefit amount or require additional documentation.

Can I change the funeral home after the claim is paid?

Once the claim is settled, changes are not typically allowed. Ensure the form is submitted before the final payment.

Key Points to Remember

• Always submit the form promptly to avoid delays.
• Keep copies of every document you send.
• Check the insurer's policy for specific requirements regarding funeral home changes.

Table: Typical Timeline for Claim Processing