What is Infinity Auto Insurance?
Infinity Auto Insurance is a brand‑specific coverage offered by certain automotive manufacturers. It typically covers damage to the vehicle, roadside assistance, and sometimes personal injury. Because it is tied to a vehicle purchase, the claims process differs from standard third‑party insurers.
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Gather Your Information Before You Call
Before contacting Infinity, collect:
- Vehicle identification number (VIN) and registration details
- Proof of ownership or loan documents
- Police report or incident statement (if applicable)
- Photographs of the damage
- Repair estimates from approved shops
Using the Online Claims Portal
Infinity offers a dedicated web portal that streamlines the filing process. To use it:
After submission, you'll receive a confirmation email with a claim reference number.
Contacting Customer Service by Phone
If you prefer a live conversation, call Infinity's dedicated claims line. The number is typically listed on the back of your insurance card or in the policy booklet. Have your claim reference handy to expedite the call.
Common Pitfalls to Avoid
- Delaying documentation: Submit photos and estimates within 48 hours.
- Ignoring policy exclusions: Review your policy to confirm coverage for the specific damage.
- Failing to follow repair shop guidelines: Use only approved repair facilities to avoid claim denial.
Tracking Your Claim Status
After filing, you can track progress through the portal or by calling customer service. Typical timelines are 7–14 business days for initial review and 30–60 days for final settlement, depending on claim complexity.
What Happens After Approval?
Once the claim is approved, Infinity will either pay the repair shop directly or issue a check to the vehicle owner. Ensure that all repairs meet the manufacturer's standards to prevent future disputes.
Key Takeaways
- Always keep a digital copy of every document.
- Use the online portal for faster processing.
- Verify that the repair shop is listed in Infinity's approved network.