How to Find the Correct Address for Filing Erie Auto Insurance Claims

Finding the Right Claim Address

When you need to file an auto insurance claim with Erie, the first step is locating the correct address for your specific claim type—whether you're submitting paperwork by mail, uploading documents online, or contacting a regional office. Erie maintains separate mailing addresses for new claims, supplemental information, and payments, and the online portal uses a secure submission link tied to your policy number.

Mailing Addresses by Claim Type

Erie's claims department distinguishes between initial loss reports and follow‑up correspondence. Use the address that matches the purpose of your mail to avoid processing delays.

• Initial Auto Claim (First Notice of Loss):Erie Insurance CompanyClaims – Auto DepartmentP.O. Box 1234Erie, PA 16501
• Supplemental Documents (e.g., repair estimates, medical bills):Erie Insurance CompanyClaims – Auto SupplementalP.O. Box 5678Erie, PA 16501
• Payment Inquiries or Refund Checks:Erie Insurance CompanyClaims – PaymentsP.O. Box 9012Erie, PA 16501

Online Submission Options

Erie's website offers a secure claims portal that links directly to your policy. Log in at erieinsurance.com/claims, select "File a New Claim," and follow the prompts. The portal automatically routes your information to the appropriate processing center, eliminating the need for a physical address.

Regional Offices for In‑Person Assistance

If you prefer face‑to‑face service, Erie's regional claims offices can accept documents and answer questions. The nearest office is listed on the insurer's "Contact Us" page; it typically includes the street address, phone number, and hours of operation.

Key Documents to Include

Regardless of the submission method, attach the following to ensure a smooth review:

• Completed Claim Form (available online or in the mailing packet)
• Police report or accident report number
• Photos of vehicle damage
• Repair estimates from licensed shops
• Medical records or bills if injuries occurred

Common Pitfalls and How to Avoid Them

Missing or incorrect address information is a frequent cause of claim delays. Double‑check that the ZIP code matches the Erie office handling your claim, and verify that you're using the "Auto" specific address rather than a general insurance or homeowner's address. When using the online portal, ensure your policy number is entered correctly; a mismatch can route your claim to the wrong department.

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