Direct login steps
Visit the official MetLife member portal at www.metlife.com/online-services. Click "Sign In," then select "Term Life" from the product list if prompted. Enter your user ID (usually your email address) and password, then click "Submit." If you have set up multi‑factor authentication, follow the on‑screen prompts to verify your identity.
More from this site
Keep reading the latest coverage
Recovering a forgotten username or password
On the sign‑in page, choose "Forgot Username?" or "Forgot Password?" and provide the email linked to your policy. MetLife will email a recovery link or a temporary password. After resetting, update your password to meet the required complexity (at least eight characters, with a mix of letters, numbers, and symbols).
Verifying you have the correct account
MetLife offers several insurance products; ensure you are accessing the term life section by checking the policy number on your statement. The term life account will display a "Term Life" label, coverage amount, and term dates. If you see auto or home insurance details instead, you are in the wrong portal.
Troubleshooting common login issues
- Browser cache – clear cookies or try an incognito window.
- Unsupported browser – use the latest version of Chrome, Firefox, Edge, or Safari.
- Account lock – after multiple failed attempts, the account locks for 30 minutes; use the "Unlock Account" link or call support.
Contacting MetLife support
If login problems persist, call the member services line listed on your policy documents or use the "Contact Us" form within the portal. Have your policy number ready for verification.
Security best practices
Enable multi‑factor authentication if available, use a unique password for your insurance account, and regularly review account activity for unfamiliar changes. Do not share login credentials via email or phone.