Direct method to verify a Massachusetts life insurance license
To find a Massachusetts life insurance license number, visit the Division of Insurance's online license lookup tool at Mass.gov Licensee Search. Enter the individual's name, business name, or license number, then click 'Search'. The results display the current license status, effective dates, and any disciplinary actions.
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Alternative sources for license information
If the state portal is unavailable, you can request the data by phone at 617‑727‑8400 or email the Division of Insurance at insurance@mass.gov. Printed directories are also archived at the Massachusetts State Library, though online access is faster and more up‑to‑date.
Key details shown in the lookup results
- Licensee name and business address
- License type (e.g., life, health, variable annuity)
- License number and issue date
- Expiration date and renewal status
- Any public disciplinary actions or complaints
Understanding license status codes
The portal uses concise codes to indicate a license's condition. Common codes include:
| Code | Meaning | Implication |
|---|---|---|
| Active | License is current and authorized | Agent may sell life insurance in MA |
| Inactive | License not in force | Agent cannot transact business until reinstated |
| Revoked | License terminated for cause | Agent is barred from practice |
Tips for consumers checking an agent's credentials
Before committing to a policy, verify that the agent's license matches the product type you need. Cross‑check the license number on the agent's business card with the state record. If the license is inactive or revoked, request an alternative representative.
Guidelines for agents maintaining their license
Agents must complete 24 hours of continuing education every two years, file renewal applications before the expiration date, and promptly update any address or name changes in the state system. Failure to meet these requirements results in an inactive status, which blocks sales activity.