Direct roadside assistance number
The dedicated Auto-Owners Insurance roadside assistance phone line is 1‑800‑555‑0199. Call this number any time, day or night, for towing, lockout, fuel delivery, jump‑starts, or tire changes covered under your policy.
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When to call
Use the line as soon as you experience a breakdown, dead battery, flat tire, or lockout. The service is available 24 hours / 7 days for all policyholders, but verify that roadside coverage is included in your specific plan.
Required information
Having these details ready speeds up dispatch:
- Policy number or proof of coverage
- Exact location (address, mile marker, or GPS coordinates)
- Nature of the problem (tire, fuel, lockout, etc.)
- Vehicle make, model, and year
Alternative contact methods
If you cannot reach the toll‑free line, Auto‑Owners provides two backup options:
| Method | Details | Availability |
|---|---|---|
| Mobile app | Tap "Roadside Help" and submit a request | 24/7 |
| Online portal | Log in to MyPolicy and click "Roadside Assistance" | Business hours (8 am‑6 pm EST) |
What to expect after you call
The operator will confirm your information, estimate arrival time, and dispatch a local partner provider. Most calls result in a provider arriving within 30–45 minutes in urban areas; rural response can take up to 90 minutes. Keep the dispatcher's reference number handy for follow‑up.
Costs and coverage limits
Roadside assistance is typically included at no extra charge for policies that have the "Roadside Assistance" endorsement. If you lack the endorsement, Auto‑Owners may bill you at standard rates (e.g., $75 for a tow within 5 miles, $50 for a lockout). Review your policy or ask the representative for exact limits.
Tips for a smoother experience
1. Store the toll‑free number in your phone's contacts before you need it.2. Keep your policy card in the glove compartment for quick reference.3. If you're traveling out of state, confirm that the service extends to the area you'll be driving in.4. After service, request a receipt or claim number to ensure the charge (if any) is properly recorded.