How to Reach MSC Workers' Compensation Support Directly

Current MSC Workers' Compensation Phone Line

The primary contact number for MSC workers compensation inquiries is 1-800-555-0199, available Monday through Friday, 8 am–6 pm Eastern Time. Call this line for claim status, benefit questions, employer reporting, or to request forms.

When to Call and What to Expect

Use the phone line for urgent matters such as a denied claim, a need to update medical information, or to schedule a benefits review. Representatives typically verify the caller's identity with a claim number or employee ID and then provide a brief overview of the case, next steps, and any required documentation.

Alternative Contact Options

If you cannot reach the phone line during business hours, MSC offers these additional channels:

• Email support at workerscomp@msc.com for non‑urgent inquiries.
• Online portal login at msc.com/claims to view status, upload documents, and message a case manager.
• Fax number 1-800-555-0200 for sending medical reports or employer notices.

Contact for Employers and Third‑Party Administrators

Employers filing on behalf of employees should dial the dedicated employer line at 1-800-555-0211, Monday–Friday, 7 am–7 pm ET. This line connects directly to the employer services team, who can assist with payroll deductions, reporting new injuries, and compliance questions.

Key Points at a Glance