Direct sign‑in instructions
Visit AIG's Life Insurance login page, enter the user ID you created when the policy was set up, then type the password you chose. If you have two‑factor authentication enabled, follow the prompt to enter the code sent to your phone or email. After successful entry you'll land on the dashboard where you can view coverage details, make payments, and download documents.
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Finding your credentials
If you cannot locate your user ID, check the welcome email from AIG or the printed policy packet; the ID is often a combination of your policy number and last name. For a forgotten password, click the "Forgot password?" link on the login screen and follow the verification steps, which typically require your email address, policy number, and a security question.
Creating a new online account
First‑time users must register. Click "Register" on the login page, then provide your policy number, Social Security number (or other identifier requested), and a valid email address. AIG will send a verification link; after confirming, you'll set a password and optionally enable two‑factor authentication for added security.
Common login problems and fixes
- Browser cache issues – clear cookies or try a private‑browsing window.
- Incorrect policy number – double‑check the number on your physical policy documents.
- Locked account – after multiple failed attempts, contact AIG customer service to unlock it.
Security best practices
Always use a strong, unique password for your AIG account and change it regularly. Enable two‑factor authentication whenever possible, and never share your login details via email or phone. If you suspect unauthorized access, reset your password immediately and review recent activity in the account dashboard.
Where to get help
For unresolved issues, call AIG's Life Insurance support line listed on the policy documents or use the "Contact Us" form within the portal. You can also find a live‑chat option during business hours on the login page.