What Is Infinity Auto Insurance Company?
Infinity Auto Insurance Company is a specialty insurer that focuses primarily on providing comprehensive auto coverage in the United States. Founded in the late 2000s, the company has positioned itself as a middle‑market player, offering competitive premiums for drivers who need a balance between affordability and robust protection.
- What Is Infinity Auto Insurance Company?
- Core Coverage Options
- Liability Insurance
- Collision & Comprehensive
- Uninsured/Underinsured Motorist
- Optional Add‑Ons
- How Are Premiums Determined?
- Customer Experience & Service
- Online Tools
- Claims Process
- Customer Satisfaction
- Infinity vs. Competitors
- Pricing Transparency & Discounts
- Regulatory Standing & Financial Health
- Frequently Asked Questions
- Is Infinity a national or regional insurer?
- Can I use Infinity's mobile app?
- What happens if I move to another state?
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Core Coverage Options
Liability Insurance
Infinity provides the standard minimum liability coverage required by most states, including bodily injury and property damage limits. Customers can upgrade to higher limits for added peace of mind.
Collision & Comprehensive
The company offers both collision and comprehensive coverage, protecting against vehicle damage from accidents, theft, vandalism, and natural events.
Uninsured/Underinsured Motorist
Given the rise in uninsured drivers, Infinity's policy includes uninsured and underinsured motorist protection, covering medical costs and damages when the at‑fault party lacks adequate insurance.
Optional Add‑Ons
- Roadside Assistance
- Rental Reimbursement
- Gap Insurance
How Are Premiums Determined?
Infinity uses a combination of traditional underwriting factors and modern data analytics. Key determinants include:
- Driving record and claim history
- Vehicle make, model, and age
- Geographic location and local claim rates
- Credit score (where permissible)
- Coverage limits and deductible choices
Customer Experience & Service
Online Tools
Policyholders can manage their accounts via a user‑friendly online portal, including claims filing, payment scheduling, and coverage updates.
Claims Process
Infinity follows a streamlined claims procedure: initial notification, assessment by an assigned adjuster, and settlement within an average of 14–21 days for uncomplicated claims.
Customer Satisfaction
Consumer ratings on independent platforms average around 3.5–4.0 stars out of 5, reflecting generally positive experiences with claim handling and customer support.
Infinity vs. Competitors
Below is a concise comparison of Infinity's key attributes against two major insurers: Progressive and GEICO.
| Attribute | Infinity | Progressive | GEICO |
|---|---|---|---|
| Average Annual Premium | $1,200 | $1,350 | $1,100 |
| Standard Liability Limits (BOD/PD) | $100K/$300K | $100K/$300K | $100K/$300K |
| Customer Satisfaction (5‑star scale) | 3.8 | 3.6 | 3.5 |
| Claims Processing Time (average) | 14–21 days | 12–18 days | 10–15 days |
Pricing Transparency & Discounts
Infinity offers several discount opportunities:
- Safe driver discount (≥5 years no claim)
- Multi‑policy discount (auto + home)
- Good student discount for drivers under 25
- Bundled coverage discount when adding roadside assistance or rental reimbursement
Regulatory Standing & Financial Health
The company holds licenses in over 30 states and is rated "A" by A.M. Best for financial strength, indicating a strong ability to pay claims. Infinity complies with all state insurance regulations, and its policies are subject to regular audits.
Frequently Asked Questions
Is Infinity a national or regional insurer?
Infinity operates nationally but has a stronger presence in the Midwest and South.
Can I use Infinity's mobile app?
Yes, the company offers a mobile app for claim submission, payment, and policy management.
What happens if I move to another state?
Policyholders can transfer their coverage to the new state, subject to local licensing and rate adjustments.