MetLife Life Insurance Customer Service Hours: How to Reach Support Anytime

MetLife Life Insurance Customer Service Hours

MetLife's primary customer service line for life insurance policyholders is available Monday through Friday from 7:00 a.m. to 8:00 p.m. Eastern Time (ET). During this window you can call 1‑800‑642‑3636 for general inquiries, policy information, or claims assistance. If you call outside these hours, your call will be queued and answered in the order received once the next business day begins.

What Happens During the Weekends and Holidays?

MetLife does not offer live telephone support on Saturdays, Sundays, or U.S. federal holidays. However, you can still reach support via the online chat feature on the MetLife website. The chat is staffed from 9:00 a.m. to 5:00 p.m. ET on weekdays, and is typically available on weekends with a limited staff. For urgent matters, you can submit a support request through the website's contact form, and a representative will respond within 24–48 hours.

Contact Options Beyond Phone and Chat

Email Support

Send an email to customersupport@metlife.com. Emails are reviewed Monday through Friday between 9:00 a.m. and 5:00 p.m. ET, and responses usually arrive within 2 business days.

Mobile App Assistance

The MetLife mobile app offers a built‑in help center with FAQs and the ability to submit a support ticket. App users can also access live chat during the same hours as the website chat.

How to Maximize Your Support Experience

Before calling, gather:

• Policy number
• Personal ID (social security number, driver's license)
• Specific question or issue

Having these details ready reduces wait times and ensures the representative can assist you efficiently.

Frequently Asked Questions About Service Hours

Is there a toll‑free number for international callers?

International callers can dial +1‑800‑642‑3636. Calls may be subject to international rates.

Can I schedule a call for a specific time?

MetLife does not offer scheduled callbacks, but you can use the online chat to request a callback; a representative will return your call within 30 minutes if a slot is available.

Key Takeaways

MetLife's life insurance customer service is most accessible Monday‑Friday, 7 a.m.–8 p.m. ET. Outside those hours, online chat, email, and the mobile app provide alternative support channels. Always have your policy details handy to expedite the process.

Table of Contact Methods and Availability