PG&E Workers' Compensation Contact: Phone Numbers and How to File a Claim

Contacting PG&E for Workers' Compensation

PG&E's workers' compensation hotline is the first step for employees injured on the job. Call 1‑800‑234‑6677 to connect with a claims representative. The line is staffed Monday through Friday from 8 a.m. to 5 p.m. Pacific Time, with extended hours on certain holidays. If you call outside those hours, leave a message and a PG&E agent will return your call within 24 hours.

What to Have Ready When You Call

Before dialing, gather the following:

• Employee ID or Social Security number
• Date and location of injury
• Witness contact information, if any
• Initial medical reports or emergency department records
• Any relevant work orders or incident reports

Having these details will speed the intake process and help the claims agent guide you through the next steps.

Filing a Workers' Compensation Claim Online

PG&E offers an electronic filing portal that is often faster than phone or mail. Visit the PG&E Workers' Compensation page and click the "File a Claim" button. The portal requires:

• A login with your employee credentials or a temporary access code
• Upload of medical documents and incident reports
• Signature of the injured employee and supervisor

Once submitted, the system sends a confirmation email and assigns a case number that you can reference in future communications.

Follow‑Up and Case Management

After the initial claim is filed, a PG&E case manager will contact you to discuss medical treatment, return‑to‑work options, and any necessary accommodations. Keep a log of all correspondence, including dates, times, and names of the representatives you speak with. If you encounter delays or disputes, you can request a review through the California Workers' Compensation Appeals Board (WCAB) by filing a petition within 30 days of the initial decision.

Common Questions About PG&E Workers' Compensation

What if I was injured on a subcontractor's equipment?

PG&E remains liable if the injury occurred while the employee was performing PG&E‑related duties. The subcontractor's workers' comp policy does not supersede PG&E's coverage.

Can I receive medical benefits while waiting for a decision?

Yes. Immediate medical care is covered under the workers' comp system, and you can use any available health insurance for non‑compensation services.

What if I disagree with the medical treatment recommended?

You can request a second medical opinion from an independent provider. PG&E's medical director will review the opinion and adjust the treatment plan if warranted.

How long does a typical claim take to resolve?

Processing time varies, but most claims are resolved within 90 to 120 days, depending on injury severity and medical complexity.

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