What the Division Does
The Division of Workers' Compensation (DWC) is the state agency that enforces Texas' workers' compensation statutes. It licenses insurance carriers, monitors compliance, and resolves disputes between employers and claimants. The DWC does not act as a court; it administers the system, provides guidance, and ensures that benefits are paid correctly.
More from this site
Keep reading the latest coverage
Key Functions and Services
Licensing and Oversight
Insurance companies that sell workers' compensation policies must be licensed by the DWC. The agency reviews financial statements, monitors solvency, and can revoke licenses for non‑compliance.
Claims Processing
Employees who suffer work‑related injuries file claims through their employer's insurer. The DWC provides a central portal, tdi.texas.gov, where claimants can submit documents, track status, and request medical treatment. The agency verifies that claimants receive appropriate medical care and that employers meet payment deadlines.
Dispute Resolution
When disputes arise—such as denied benefits or wage‑compensation disagreements—the DWC offers mediation and arbitration. If parties cannot resolve the issue, the case may be referred to the Texas Workers' Compensation Court for adjudication.
Education and Outreach
Workshops, online resources, and a hotline help employers understand safety obligations and employees recognize their rights. The DWC's outreach program focuses on high‑risk industries like construction and manufacturing.
How to File a Workers' Compensation Claim in Texas
1. Report the injury to your employer immediately; the employer must file a Form 1 with the insurer within 30 days.
2. Obtain medical care from a provider approved by the insurer or the DWC's list.
3. Submit a claim through the insurer's portal or the DWC website. Include medical records, proof of wages, and any other relevant documentation.
4. Track status by logging into the DWC portal or contacting the insurer's claims department.
5. If denied, file a petition for a hearing with the Workers' Compensation Court, citing the DWC's decision and supporting evidence.
Common Issues and FAQs
- What if the employer is insolvent? The DWC can transfer the claim to an approved insurer that assumes liability.
- Are medical costs covered? Yes, all medically necessary treatment related to the injury is covered, subject to policy limits.
- How long does a claim take? Typical processing takes 30–60 days, but complex cases may extend longer.
Contact Information
Division of Workers' CompensationTexas Department of InsuranceAddress: 1125 N. Congress Avenue, Suite 301, Austin, TX 78701Phone: (512) 463‑4000Website: www.tdi.texas.gov/wc/