What Roadside Assistance Is Included with Travelers Auto Insurance

Quick Answer: What Travelers Roadside Assistance Covers

Travelers auto insurance includes a roadside assistance benefit that provides emergency services such as tow‑away, battery jump‑start, lockout help, fuel delivery, and flat‑tire changes. The benefit is available to policyholders who have added the optional Roadside Assistance endorsement to their personal auto policy. Coverage limits are typically $50 per incident, with a maximum of $150 per policy year, and services are coordinated through a national network of approved providers.

How the Roadside Assistance Endorsement Works

Travelers does not automatically bundle roadside assistance with every auto policy. Instead, you must select the optional endorsement when you purchase or renew your coverage. Adding the endorsement usually costs an additional $10‑$15 per vehicle per year, though the exact price varies by state and the specific policy configuration.

Eligibility and Activation

Any personal auto policy holder who has the endorsement can request assistance 24/7 by calling the Travelers roadside assistance hotline (1‑800‑TRAVEL‑R). The call is routed to a third‑party service provider that dispatches the nearest qualified technician.

Core Services Included

• **Towing** – Up to 5 miles to the nearest repair facility or 10 miles to a location of your choice, within the $50 per‑incident limit.
• **Battery Jump‑Start** – One jump‑start per incident to get a dead battery moving again.
• **Lockout Service** – Unlocking a vehicle when keys are locked inside, without damage.
• **Fuel Delivery** – Up to 1 gallon of gasoline, diesel, or propane to get you back on the road.
• **Flat‑Tire Change** – Removal of a damaged tire and installation of the spare.

Coverage Limits and Exclusions

The endorsement imposes a per‑incident limit of $50, which is applied to the total cost of all services rendered during a single call. The annual cap is $150 per policy year. If the cost of a tow exceeds the $50 limit, you are responsible for the difference. The following situations are excluded:

• Roadside assistance for commercial vehicles or rentals not covered under your personal policy.
• Repeated calls for the same incident (e.g., multiple fuel deliveries for the same breakdown).
• Services rendered outside the United States, Canada, or U.S. territories.

How to Request Assistance

When you need help, follow these steps:

Keep the receipt of the service; Travelers may request documentation for claim verification.

Comparison with Competitor Roadside Benefits

Tips to Maximize Your Roadside Benefit

• **Add the endorsement before a claim** – The service must be active on the date of the incident.
• **Know the mileage limits** – For longer tows, consider a supplemental tow plan.
• **Keep your policy number handy** – It speeds up verification when you call.
• **Document the incident** – Photos and receipts help if you need to claim the cost.
• **Review annual usage** – If you frequently exceed the $150 cap, a dedicated roadside plan may be more cost‑effective.

Frequently Asked Questions

Is roadside assistance automatically included?

No. It is an optional endorsement that you must select when purchasing or renewing your auto policy.

Can I use the service for a rental car?

Only if the rental is covered under your personal policy and you have the endorsement attached; otherwise, the rental company's own roadside plan applies.

What if I run out of fuel in a remote area?

Travelers will dispatch a fuel delivery up to 1 gallon. If you need more, you'll be responsible for the additional cost.

Do I need to pay upfront?

Travelers typically pays the service provider directly, and you are billed only for any amount that exceeds the $50 limit.

How often can I call for the same issue?

Only one call per incident is covered. Re‑calls for the same breakdown are not reimbursed.